Refund Policy

Modaura Fashion Returns & Refunds Policy

At Modaura Fashion we strive to provide all our customers with excellent service and a pleasant shopping experience. Our returns and refunds policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% money back guarantee on new products
We offer a full returns guarantee on all new products, with the exception of promotional items. Clearance items are excluded from this guarantee.

No refunds on sale items
Items purchased during the sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if sizing is incorrect.

Return costs
Customers are responsible for return shipping costs. Modaura Fashion will not reimburse return shipping costs and will not be liable for any costs incurred during the return process.

Return notification deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please respect this period to be eligible for a return.

Exchanging sales products
Sale items cannot be exchanged, even if the size is incorrect. Please make sure you choose the right size before making a purchase.

100% guarantee on defective items
We offer a full warranty on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Returns process
To initiate a return, please email us at info@modaurafashion.nl . Once your return is approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to ensure correct processing of your request.

Conclusion
Modaura Fashion is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at info@modaurafashion.nl